FAQ

🧸✨ EmilyBox — Frequently Asked Questions

⭐ 1. What is EmilyBox?

EmilyBox is a small Ukrainian family brand inspired by our daughter, Emily.  

We create curated boxes and toys for newborns — filled with love, care, and joy.

⭐ 2. Where do you ship?

We currently ship within the United States.  

International shipping will be available soon.

⭐ 3. How long does shipping take?

Orders are processed within 1–2 business days.  

Delivery within the US usually takes 3–7 business days, depending on your location.

⭐ 4. What is inside the EmilyBox?

Each box includes specially selected newborn-friendly items — soft, safe, and made with the same care we give to our own child.

⭐ 5. Are your products safe for newborns?

Yes. We carefully choose soft, high-quality, safe materials suitable for newborns.  

If an item has specific age recommendations, they will be mentioned on the product page.

⭐ 6. Do you accept returns?

Yes.  

We accept returns within 14 days of receiving your order, as long as items are unused and in original packaging.  

Please check our Refund Policy page for full details.

⭐ 7. Can I contact you directly?

Of course!  

We are always happy to help ❤️  

Email:support@emilybox.store